Returns & Exchanges
At Biket Hillcrest, we want you to be fully satisfied with your gear; if your purchase isn't the perfect fit, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Log into your Biket Hillcrest account and select the order containing the items you wish to return to receive a Return Authorization number.
Prepare Your Gear
Ensure all items are in their original, unused condition with tags attached, and pack them securely in the original shipping box.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing