Frequently Asked Questions
Everything you need to know about your next ride with Biket Hillcrest.
What is the estimated delivery time for new bikes?
Standard shipping typically takes 5-7 business days. For professional assembly and premium freight, delivery may take up to 10 business days depending on your location.
Do you offer professional bike assembly?
Yes, all bikes purchased online can be shipped to our Hillcrest workshop for professional assembly by certified mechanics at no extra cost, or delivered 85% assembled with tools included for home setup.
What is your return policy on cycling gear?
We offer a 30-day return policy for all unused gear and apparel in original packaging. Please note that for safety reasons, helmets cannot be returned once the security seal is broken.
How do I determine the right frame size for me?
Each product page features a detailed size guide based on height and inseam measurements. If you are between sizes, we recommend contacting our support team for a personalized fit consultation.
What kind of warranty comes with a Biket Hillcrest purchase?
All our frames come with a limited lifetime warranty against manufacturing defects. Components and drivetrains are covered by the respective manufacturer's warranty, typically ranging from 1 to 2 years.
Do you offer financing for high-performance models?
Yes, we partner with several flexible payment providers to offer interest-free installments and long-term financing options at checkout for qualifying customers.